This Privacy Policy explains how your information is collected, used, and protected when you use the Flammingo website at heyflammingo.com (the “Website”) and the Flammingo mobile applications (the “App”). By using the Website or App, you agree to the practices described below.
1. Information We Collect
Personal Information You Provide
When you use features like journaling, trackers, or chat, you may provide information such as your name, pronouns, age group, and written entries or reflections.
Usage Data
We may collect information about how you interact with the App (for example, screens visited, time spent, feature usage) to improve functionality and stability.
Device Data
We may collect basic device information (device model, OS version, app version) to support performance, debugging, and compatibility.
Optional Contact Information
If you provide your email, we may use it to respond to support requests, send important updates, or communicate about your account.
1A. Waitlist & Forms
If you join our waitlist or submit a form on the Website, we collect your email or phone number solely to share Flammingo updates. You can unsubscribe anytime using the link in our emails or by contacting support@heyflammingo.com.
2. How Your Information Is Used
- To provide core features such as journaling, reflection flows, chat, and personalized insights.
- To maintain and improve performance, stability, and user experience.
- To communicate with you about support, updates, and account notices (if you opt in or request support).
- To keep the App safe, secure, and reliable.
3. Data Storage & Retention
Your data (for example, journals, trackers, and insights) is stored securely with reputable cloud providers. We retain data while your account is active or as needed to provide the App. You may request deletion at any time (see Your Rights), and we aim to complete deletion within 30 days, subject to legal requirements.
4. Third-Party Services
The App may use third-party services that process limited data to help deliver functionality:
- Google Firebase / Analytics for analytics, crash reporting, and performance monitoring.
- OneSignal or Firebase Cloud Messaging for push notifications.
- AI Providers (e.g., Google Gemini) to process chat or journal inputs and generate responses.
These providers have their own privacy policies. We recommend reviewing them to understand how they handle your data.
5. Children’s Privacy
The App is not directed to children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.
6. Your Rights
- Access/Correction: You may request access to or correction of your personal data.
- Deletion: You can request deletion of your account and data at any time.
- Opt-Out: You may opt out of optional communications.
- Portability/Restriction: Where applicable, you may request data portability or restrict certain processing.
To exercise these rights, contact: support@heyflammingo.com (replace with your preferred email).
We may verify your identity before responding to requests.
7. Data Security
We take the protection of your information seriously. Flammingo uses state‑of‑the‑art security infrastructure, including AES‑256 encryption at rest, TLS 1.3 in transit, role‑based access controls (RBAC), and hardened cloud environments. Sensitive data is isolated within zero‑trust network segments and monitored via real‑time intrusion detection and anomaly monitoring.
We continuously apply security patching, follow OWASP best practices, and conduct regular penetration testing to protect against evolving threats.
8. International Transfers
Your information may be processed and stored in countries other than your own. We use reputable providers and apply reasonable safeguards designed to protect your information during transfer and storage.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you within the App or on our website. Continued use of the App after changes are posted means you accept the updated policy.
10. Contact
If you have questions or concerns about this Privacy Policy, reach out at: support@heyflammingo.com.
Safety Note & Helplines
Flammingo is not a crisis or emergency service. If you are in immediate danger or considering self-harm, call your local emergency number right away. If you are feeling unsafe and need to talk to someone, please contact a trusted helpline in your country.
In-app distress features may display helpline information for your region. Availability varies by location.
In India, you can call the national Tele MANAS mental health support line at 1-800-891-4416 for free and confidential support.